Cognizant Hiring Freshers 2026 for Process Executive (Customer Service) in Pune

Cognizant Hiring Freshers 2026: Cognizant has officially opened Cognizant Hiring Freshers 2026 drive for the role of Process Executive – Customer Service at its Pune location. This is an excellent opportunity for graduates and freshers who are looking to start their career with a reputed global MNC. Cognizant is known for offering a stable work environment, competitive salary packages, global exposure, and long-term career growth. If you are a 2024, 2025, or 2026 graduate searching for a non-technical job in an IT company, this role is perfectly suited for you. You’ll find complete details about eligibility, job role, skills required, salary, selection process, application steps, and FAQs.

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Cognizant Freshers Recruitment 2026 PE – Customer Service

Job Role	PE – Customer Service
Job Category	Off Campus
Qualification	Any Degree
Batch	2024 – 2026
Experience	Freshers
Stipend	3 LPA – 7 LPA
Job Location	Pune
Last date	ASAP

Cognizant Hiring Freshers 2026 Eligibilities

To apply for this role, candidates must meet the following criteria:

Any graduate (BA, B Com, BSc, BBA, BBM, BCA, B Tech – non-technical roles)
Candidates from 2024, 2025, or 2026 batches
Final-year students can also apply
No strict percentage criteria mentioned
Backlogs may be allowed (subject to company policy)
Minimum 18 years

Skills Required

Use good communication skills to connect effectively with clients and team members.
Demonstrate problem-solving talents by addressing client concerns and providing quick solutions.
Demonstrate skill in managing customer service software and technologies to ensure efficient operations.
Demonstrate adaptability to working in a hybrid paradigm, balancing remote and in-office tasks.
Knowledge of the Payer domain is required to understand client demands and provide appropriate solutions.
Pay close attention to detail to keep correct records and assure data quality.
Demonstrate flexibility and commitment to the role by agreeing to work night hours.

Soft Skills

Good verbal and written communication in English
Basic computer knowledge
Customer handling skills
Problem-solving ability
Willingness to work in shifts
Prior customer service experience (not mandatory)
Knowledge of CRM tools
Positive attitude and learning mindset

Role Responsibilities

Provide excellent customer service by swiftly responding to inquiries and resolving issues to ensure client satisfaction.
Work with teammates to optimize procedures and improve service delivery in the Payer domain.
Use technical abilities to efficiently handle client interactions while ensuring accurate information is delivered.
Maintain detailed records of all customer contacts to ensure data integrity and confidentiality.
Assist with the creation and implementation of customer service strategies to improve the client experience.
Track and analyze client feedback to discover areas for improvement and execute solutions.
Help the team achieve service aims and objectives, which will contribute to overall company performance.
Adapt to a mixed work model by properly managing remote and in-office obligations.
Engage in ongoing learning to stay current on industry developments and best practices in customer service.
Communicate effectively with clients and stakeholders, maintaining clarity and professionalism throughout all interactions.
Participate in training programs to improve skills and knowledge related to the Payer domain.
Create a positive work atmosphere by encouraging teamwork and collaboration among colleagues.
Maintain company principles and standards in all customer service activities while developing a culture of excellence.

Selection Process – Cognizant Freshers Recruitment 2026

Most candidates are selected based on communication skills and attitude, not technical knowledge. The Cognizant selection process is simple and fresher-friendly.

Online Application Screening
HR / Telephonic Interview
Operations or Final Interview
Offer Letter & Onboarding

How to Apply for Cognizant Hiring Freshers 2026?

Submit your application online as soon as you can. The application link will expire. You can find the application link below.

Visit the official Cognizant Careers website
Search for “PE – Customer Service – Pune”
Select Pune as location
Fill in your details carefully
Upload an updated resume
Submit the application

Cognizant Apply Link : Click Here to Apply

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About Cognizant

Cognizant Technology Solutions is a Fortune 500 multinational IT services and consulting company headquartered in the United States. The company operates across 40+ countries and employs more than 300,000 professionals worldwide. In India, Cognizant has major delivery centers in Pune, Chennai, Bangalore, Hyderabad, and Coimbatore. The company regularly hires fresh graduates for both technical and non-technical roles, making it a top choice for freshers.

Why Join Cognizant?

Cognizant Hiring Freshers 2026 is an excellent career starter company, especially for candidates who want exposure to corporate work culture.

Global brand value
Stable job with long-term growth
Fresher-friendly hiring process
Training and skill development
Opportunity to move into other roles internally

Conclusion

The Cognizant Hiring Freshers 2026 for Process Executive (Customer Service) in Pune is a golden opportunity for graduates who want to begin their professional journey with a reputed MNC. With minimal eligibility criteria, a simple hiring process, and excellent career growth, this role is perfect for freshers.

FAQs – Cognizant Hiring Freshers 2026

1. Is this job technical?
No, this is a non-technical customer service role.

2. Can freshers apply?
Yes, freshers and final-year students can apply.

3. Is work from home available?
Work mode depends on business requirements.

4. Is night shift mandatory?
Shift timings depend on the process.

Cognizant Hiring Freshers 2026 for Process Executive (Customer Service) in Pune – Apply Now